Terms of Service

How these Terms are organised

These Terms of Service govern the use of all Vysora services. They are made up of the following parts:

• Part A — General Terms, which applies to every Vysora service;
• Part B — Consumer Provisions, which applies only where the customer is a consumer;
• Schedule 1 — Vysora Kitchen;
• Schedule 2 — Vysora Studio, Vysora Showroom and Vysora Atelier (published configurators);
• Schedule 3 — Vysora Enterprise (custom development services);
• Annex A — Model withdrawal form for consumers.

Where there is a conflict, the following order of precedence applies: (1) a signed Enterprise agreement, order or statement of work; (2) Part B, where the customer is a consumer; (3) the Schedule applicable to the service being used; (4) Part A.

These Terms are written in English. Translations are provided for convenience only; in the event of a discrepancy, the English version prevails, except where mandatory law requires otherwise.

Part A — General Terms

1. Who we are

1.1 Vysora is a brand and product family operated by SALTVISION BV, a private limited company incorporated in Belgium, with registered office at Waregemsesteenweg 157a, 9770 Kruisem, Belgium, registered under enterprise and VAT number BE 0786.771.552 ("SALTVISION", "we", "us", "our").

1.2 References to "Vysora" mean the services described in clause 2, operated by SALTVISION.

1.3 You can contact us at info@vysora.eu or +32 56 62 51 95. For privacy matters, contact mohsen@saltvision.com.

2. The services

2.1 Vysora is a cloud platform delivered over the web. It comprises:

(a) Vysora Kitchen — an application for planning and designing kitchens in 3D, which produces layouts, dimensioned plans, cabinet part lists and CAD and CNC-ready export files. Schedule 1 applies.

(b) Vysora Studio, Vysora Showroom and Vysora Atelier — subscription products for creating, publishing and operating web-based 3D product configurators that can be shared as links or embedded in the customer’s own website. Schedule 2 applies.

(c) Vysora Enterprise — bespoke design, development, integration and asset-preparation services delivered by SALTVISION under a separate order or statement of work. Schedule 3 applies.

2.2 Features, quotas, storage, supported formats, integrations and support levels vary by service and by plan, and are as stated on vysora.eu, in the customer’s account or in the applicable order at the time of purchase.

2.3 We may make additional services, modules or features available. When we do, these Terms apply to them unless we state otherwise.

3. Definitions

"Account" means the customer’s registered account on the Vysora platform.

"Business Customer" means a customer that is not a consumer.

"Configurator" means an interactive 3D product experience created with Vysora Studio, Vysora Showroom or Vysora Atelier.

"Consumer" means a natural person acting for purposes outside their trade, business, craft or profession.

"Customer Content" means all data, 3D models, CAD files, textures, images, product information, texts, trade marks, configuration rules and other material that the customer or its users upload to, or create in, the services.

"End User" means a visitor who interacts with a published Configurator or with a design shared by the customer.

"Order" means a plan purchase made through the website or account, or a signed order form or statement of work.

"Output" means any file, plan, drawing, part list, export, render, image or other result generated by the services from Customer Content or customer input, including CAD and CNC files.

"Plan" means the subscription tier selected by the customer, with its stated features, quotas and price.

"Services" means the services described in clause 2.

"Subscription Period" means the billing period of the applicable Plan (for example monthly or annual).

4. Agreement to these Terms

4.1 By creating an Account, placing an Order or using the Services, the customer agrees to these Terms.

4.2 Where the customer is a business, the person accepting these Terms confirms that they have authority to bind that business, and the business confirms that it acts for purposes relating to its trade, business or profession.

4.3 Where an agency, reseller or service provider uses the Services on behalf of a third party, that agency is the customer under these Terms and remains responsible for compliance and payment.

5. Accounts and eligibility

5.1 The customer must be legally capable of entering into a binding contract. Paid plans may only be purchased by persons of at least 18 years of age.

5.2 The customer must provide accurate, complete and current registration and billing information and keep it up to date.

5.3 The customer is responsible for keeping credentials confidential and for all activity carried out under its Account. We may require additional security measures, including multi-factor authentication for administrator accounts.

5.4 The customer is responsible for the acts and omissions of its users, employees, contractors and agents who access the Services through its Account, as if they were its own.

5.5 The customer must notify us without undue delay at info@vysora.eu if it becomes aware of unauthorised access to, or use of, its Account.

6. Plans, quotas and fair use

6.1 Each Plan includes stated quotas, which may cover the number of published Configurators, the number of products and material textures, storage volume, and the number of Configurator views per calendar month. The quotas applicable to a Plan are those displayed at the time of purchase or renewal.

6.2 Usage is measured by our systems, and our measurements are the reference between the parties in the absence of manifest error. A "view" means a load of a published Configurator by an End User, as counted by our platform.

6.3 If the customer exceeds a quota, we will notify it and may, proportionately and after that notice: queue or slow processing, limit further publishing or uploads, or make the exceeding content unavailable until the customer upgrades or the next monthly period begins. We do not apply automatic overage charges unless expressly stated in the Plan.

6.4 The Services must not be used for excessive automated traffic, scraping, artificial view generation, penetration or load testing without our prior written consent, or in a way that materially degrades the Services for other customers.

6.5 Free plans are provided as they are, may be limited, changed or withdrawn at any time, and may carry lower support levels. We may deactivate and delete a free Account that has been inactive for more than six consecutive months, after giving at least 30 days’ prior notice by email.

7. Fees, billing, renewal and cancellation

7.1 Prices are those displayed at the time of purchase, in the currency stated at checkout, and are exclusive of VAT and other applicable taxes unless stated otherwise. VAT is applied in accordance with Belgian and EU rules; where the customer supplies a valid EU VAT identification number outside Belgium, the reverse-charge mechanism may apply.

7.2 Paid features require an active subscription. Subscriptions renew automatically for successive Subscription Periods at the then-current price until cancelled in accordance with clause 7.6.

7.3 By subscribing, the customer authorises us and our payment and membership provider to charge the selected payment method on a recurring basis for each Subscription Period, until cancellation.

7.4 If a payment fails, we may retry it, and we may suspend paid features, unpublish Configurators or downgrade the Account if payment is not received within 14 days of the due date. Access is restored once payment is settled, subject to clause 17.

7.5 We may change prices. Price changes are notified at least 30 days in advance and take effect at the next renewal. If the customer does not accept the new price, it may cancel before that renewal.

7.6 The customer may cancel at any time using the cancellation function in its Account or the billing area. Unless agreed otherwise, cancellation takes effect at the end of the Subscription Period already paid for, and the Services remain available until then.

7.7 Except where required by law or expressly agreed in writing, fees are not refundable for unused portions of a Subscription Period. Part B applies where the customer is a consumer.

7.8 Upgrades take effect immediately and are charged pro rata for the remainder of the current Subscription Period. Downgrades take effect at the next renewal and may reduce quotas; clause S2.8 applies to Configurators that exceed the new quotas.

7.9 For Business Customers, invoices are payable within 30 days of the invoice date unless stated otherwise. Late payment gives rise, by operation of law and without prior notice, to interest and compensation in accordance with the Belgian legislation on late payment in commercial transactions.

8. Customer Content

8.1 The customer retains all ownership of its Customer Content. Nothing in these Terms transfers ownership of Customer Content to us.

8.2 The customer grants SALTVISION a limited, non-exclusive, worldwide, royalty-free licence to host, store, back up, reproduce, convert, compress, optimise, process, transform, transmit and display Customer Content, but only to the extent necessary to provide, secure, support, maintain and improve the Services for that customer, including format conversion (for example FBX or OBJ to GLB), web optimisation, thumbnail generation and delivery to End Users through published Configurators or shared designs.

8.3 The customer warrants that it holds all rights, licences and consents necessary for its Customer Content and its use in the Services, that the Customer Content does not infringe third-party rights and is not unlawful, defamatory, malicious or harmful, and that product, dimensional and configuration information it publishes is accurate.

8.4 The customer is responsible for keeping its own master copies of source assets. The Services are not a backup or archival service, and we do not guarantee that any file can be restored.

8.5 We do not monitor Customer Content generally. Where we become aware of Customer Content that breaches these Terms or applicable law, we may remove or disable access to it, and we will inform the customer where it is lawful and reasonably practicable to do so. Notices of allegedly unlawful content may be sent to info@vysora.eu.

9. Our intellectual property and the licence we grant

9.1 SALTVISION and its licensors retain all intellectual property rights in and to the Vysora platform, including the software and source code, the 3D, rendering and configuration engines, the kitchen planning logic and rule sets, the cabinet and CAD/CNC generation logic, parametric templates, user interfaces, designs, documentation, APIs, methods, know-how and all reusable components.

9.2 For the duration of an active subscription or Order, and subject to payment, we grant the customer a limited, non-exclusive, non-transferable and non-sublicensable right to access and use the applicable Service for its own business purposes and for the deployments permitted by these Terms.

9.3 The customer must not, and must not allow any third party to: copy, modify or create derivative works of the platform; reverse engineer, decompile or disassemble it, except to the extent that this cannot lawfully be restricted; rent, resell, sublicense or make the Services available to third parties other than as expressly permitted; circumvent quotas, access controls or security measures; extract or reuse the underlying engine, code or platform assets; use the Services to build or assist in building a competing product or service; or remove any proprietary notices.

9.4 If the customer sends us feedback, ideas or suggestions, we may use them freely to improve the Services, without obligation or compensation and without acquiring any rights in the customer’s confidential information.

9.5 We may reuse generic knowledge, techniques, components and improvements developed or acquired in the course of providing the Services, provided that we do not disclose the customer’s confidential information and do not reuse the customer’s proprietary assets or brand-specific designs.

9.6 We may identify a Business Customer as a customer of Vysora and show a publicly accessible Configurator or design as a reference on our website and in marketing material. The customer may object at any time by writing to info@vysora.eu, and we will stop using the reference within a reasonable period. This clause does not apply to consumers.

10. Acceptable use

10.1 The Services may only be used for lawful purposes and in accordance with these Terms.

10.2 The customer must not: use the Services in breach of applicable law or third-party rights; upload or distribute malware or harmful code; attack, probe, disrupt, overload or attempt to gain unauthorised access to the Services or to any third-party system; use the Services to publish content that is unlawful, infringing, discriminatory, deceptive or harmful; misrepresent products, prices, materials, dimensions or availability to End Users; or use the Services in a way that damages the reputation of Vysora or SALTVISION.

10.3 Breach of this clause may lead to proportionate measures, including removal of content, suspension or termination in accordance with clause 16.

11. Artificial intelligence features

11.1 Some features of the Services use third-party artificial intelligence technology, including for image generation, rendering assistance, layout suggestions and similar functions.

11.2 AI outputs are probabilistic. They may contain inaccuracies and may deviate from the input. We do not guarantee exact geometry, dimensions, proportions, materials, colours, textures or product fidelity in AI-generated results.

11.3 The customer must review AI outputs before using them for advertising, sales, quotation, manufacturing, installation or any other consequential purpose, and must not present them as a technical or dimensional representation of a product unless it has verified them.

11.4 We do not use Customer Content to train Vysora’s own AI models. Where an AI operation is performed by a third-party provider, that provider’s terms and processing practices apply to that operation. We select providers and configurations that do not use customer data for their own model training where the provider offers that option, and we list relevant providers in our subprocessor information.

11.5 AI-generated results are not necessarily unique, and similar results may be generated for other users. We make no representation about the availability of intellectual property protection for AI-generated material.

11.6 The customer is responsible for complying with transparency, labelling and disclosure obligations that apply to AI-generated content it publishes or distributes. We apply marking or metadata where we are legally required to do so.

12. Third-party services and subprocessors

12.1 The Services rely on third-party providers, including for hosting and infrastructure, content delivery, authentication, payment and membership management, email and communication, security, analytics, error monitoring and artificial intelligence.

12.2 We select these providers with due care and remain responsible for the Services as a whole, but we are not responsible for the independent acts, outages or terms of third-party services that the customer contracts for directly, or for the customer’s own website, hosting or content management system.

12.3 Where we process personal data on the customer’s behalf, subprocessors are managed in accordance with the applicable data processing agreement, including notification of changes and the customer’s right to object on reasonable data-protection grounds.

13. Data protection and privacy

13.1 Each party complies with applicable data protection law, including Regulation (EU) 2016/679 (GDPR).

13.2 Where SALTVISION determines the purposes and means of processing — for example account, billing, support and website data — it acts as controller, and its Privacy Policy applies.

13.3 Where SALTVISION processes personal data on behalf of the customer — for example personal data contained in Customer Content, or data collected from End Users through the customer’s published Configurators — the customer is the controller and SALTVISION acts as processor under a data processing agreement, which forms part of these Terms once concluded.

13.4 The customer is responsible for the lawfulness of the data it processes through the Services, for its own privacy notice, for cookie and consent management on its own website and around its embedded Configurators, and for handling requests from data subjects that concern its own processing.

13.5 We apply appropriate technical and organisational security measures, and we notify the customer without undue delay after becoming aware of a personal data breach affecting personal data processed on its behalf.

13.6 International transfers, if any, take place on the basis of an adequacy decision, standard contractual clauses or another lawful transfer mechanism, as described in the data processing agreement.

14. Availability, maintenance and support

14.1 We use reasonable efforts to keep the Services available and to correct faults within a reasonable time. Unless a separate service level agreement has been signed, we give no contractual uptime guarantee.

14.2 Support is provided by email at info@vysora.eu on Belgian business days between 09:00 and 17:00 CET. We aim to give a first response within one business day for Pro and Enterprise customers and within three business days for other plans. These are targets and not guaranteed response times unless a service level agreement states otherwise.

14.3 Support covers the operation of the Services. It does not include 3D modelling, content creation or data preparation on the customer’s behalf, work on the customer’s own website, servers or content management system, or problems caused by third-party software, unless separately agreed under Schedule 3.

14.4 We may carry out maintenance, security fixes and updates. Planned maintenance that is likely to affect availability is announced in advance where reasonably practicable, and we try to schedule it outside normal European business hours. Emergency maintenance may be carried out at any time.

15. Changes to the Services

15.1 The Services evolve. We may add, change, replace or discontinue features, formats and integrations, in particular for security, legal, technical or commercial reasons.

15.2 Where a change materially and adversely reduces the core functionality of a Plan the customer is paying for, we will give at least 30 days’ prior notice by email or in the Account, and the customer may terminate the affected subscription with effect from the date the change takes effect, with a pro rata refund of fees already paid for the remaining period.

15.3 Beta, preview, early-access and "coming soon" features are provided for evaluation, may be changed or withdrawn without notice, and are excluded from clause 15.2 and from any service level commitment.

16. Suspension and termination

16.1 We may suspend all or part of the Services, in a manner proportionate to the situation and, where practicable, after notice, in the event of non-payment, a security threat, unlawful or abusive use, material breach of these Terms, or a risk to the Services, to other customers or to third parties.

16.2 The customer may terminate by cancelling its subscription in accordance with clause 7.6.

16.3 Either party may terminate for material breach if the breach is not remedied within 14 days of a written notice describing it. We may terminate with immediate effect in cases of unlawful use, serious security risk or repeated breach.

16.4 We may terminate a subscription for convenience by giving 30 days’ written notice, in which case we refund fees already paid for the period after termination on a pro rata basis.

16.5 On termination or expiry, the right to use the Services ends, published Configurators are unpublished and shared links stop working, and clause 17 applies.

17. Export and deletion of data after termination

17.1 During an active subscription, the customer may export the data and assets for which the Services provide an export function, in the formats supported by its Plan.

17.2 After termination or expiry, we intend to keep the customer’s project files available for export for 30 days, unless the termination results from unlawful use or a serious security incident. For Enterprise customers, the period stated in the signed agreement applies.

17.3 After that period, the data is scheduled for deletion. Copies contained in routine encrypted backups are deleted in the ordinary backup rotation. We may retain data where a legal obligation requires it, and we may retain anonymised or aggregated statistical data that does not identify the customer or its Customer Content.

17.4 We have no obligation to retain Customer Content or Outputs after the export period has ended.

18. Warranties and disclaimers

18.1 We warrant that the Services will be provided with reasonable skill and care by suitably qualified personnel.

18.2 Except as expressly stated in these Terms or required by law, the Services and all Outputs are provided on a reasonable-efforts basis. We do not warrant that the Services will be uninterrupted, error-free or free of defects, that they will meet every requirement, or that they are suitable for every purpose.

18.3 The Services are visualisation, design and planning tools. They are not certified engineering, structural, safety or regulatory-compliance software, and Outputs are not certified technical documentation. Clause S1.7 applies to CAD and CNC Outputs.

18.4 Colours, materials, finishes, reflections and lighting shown on screen are simulations. Their appearance depends on the End User’s screen, browser, device and ambient conditions, and may differ from the physical product. Physical samples should be used for any colour-critical or finish-critical decision.

18.5 Nothing in this clause affects the statutory rights of consumers set out in Part B.

19. Liability

19.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for our own wilful misconduct, or for any other liability that cannot lawfully be excluded or limited.

19.2 Subject to clause 19.1, and to the maximum extent permitted by law, we are not liable for indirect or consequential loss, nor for loss of profit, revenue, business, contracts, anticipated savings, goodwill or reputation, nor for loss or corruption of data beyond restoring the most recent copy available in our routine backups.

19.3 Subject to clause 19.1, and to the maximum extent permitted by law, we are in particular not liable for the cost of materials scrapped, wasted or incorrectly machined, machine and operator time, tooling damage, rework or re-manufacture, delivery delay, installation or site costs, production stoppage, or claims by the customer’s own clients, arising from the use of Outputs, designs, dimensions, part lists or CAD/CNC files produced by the Services.

19.4 Subject to clause 19.1, our total aggregate liability arising out of or in connection with these Terms in any period of 12 consecutive months is limited to: (a) for subscription Services, the fees paid by the customer for the affected Service during the 12 months preceding the event giving rise to the liability; (b) for Enterprise services, the fees paid under the applicable Order during the 12 months preceding that event; and (c) for free plans, EUR 100.

19.5 Business Customers must notify any claim within 12 months of the date on which they became aware, or ought reasonably to have become aware, of the facts giving rise to it.

19.6 Where the customer is a consumer, Part B prevails over this clause to the extent of any conflict.

20. Indemnity (Business Customers only)

20.1 The Business Customer indemnifies and holds SALTVISION harmless against third-party claims, damages, costs and reasonable legal fees arising from: its Customer Content or the Outputs it uses, publishes or supplies to others; its use of the Services in breach of these Terms or applicable law; and claims by its own clients or End Users relating to its products, prices, representations, deliveries or manufacturing.

20.2 We will notify the Business Customer of any such claim without undue delay, allow it to participate in the defence and not settle without its consent, such consent not to be unreasonably withheld.

21. Confidentiality

21.1 Each party keeps confidential the non-public information of the other party that is marked as confidential or that a reasonable person would understand to be confidential, and uses it only for the purposes of these Terms.

21.2 The customer’s product models, unreleased designs, pricing, configuration rules, catalogue data and business information are treated as its confidential information.

21.3 Confidentiality obligations do not apply to information that is or becomes public without breach, was already lawfully known, is independently developed, or must be disclosed by law or by order of a competent authority, in which case the disclosing party is informed where lawful.

21.4 These obligations continue for five years after the end of the contractual relationship, and indefinitely for information protected as a trade secret.

22. Force majeure

22.1 Neither party is liable for failure or delay in performing its obligations, other than payment obligations, caused by events beyond its reasonable control, including infrastructure or network failure, large-scale outages of hosting or third-party providers, cyber attack, power failure, natural disaster, epidemic, war, terrorism, strike or an act of a public authority. If the event lasts more than 30 consecutive days, either party may terminate the affected Service with immediate effect.

23. Changes to these Terms

23.1 We may update these Terms for legal, regulatory, security, technical or operational reasons, or to reflect changes to the Services.

23.2 Material changes are notified at least 30 days in advance by email or in the Account. If the customer does not accept them, it may terminate its subscription before the changes take effect. For consumers, termination in that situation is free of charge and any prepaid fees for the remaining period are refunded.

23.3 Continued use of the Services after the changes take effect constitutes acceptance of the updated Terms.

24. General

24.1 We may assign or transfer these Terms to an affiliate or in connection with a merger, reorganisation or transfer of all or part of our business. The customer may not assign these Terms without our prior written consent, which is not unreasonably withheld.

24.2 We may use subcontractors to perform our obligations and remain responsible for their performance.

24.3 Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.

24.4 If a provision is held invalid or unenforceable, the parties will replace it with a valid provision reflecting its economic purpose as closely as possible, and the remaining provisions stay in force.

24.5 A failure or delay in enforcing a right is not a waiver of that right.

24.6 These Terms, together with the applicable Order, Plan description, Privacy Policy and data processing agreement, constitute the entire agreement between the parties on their subject matter and replace previous drafts and understandings. General terms and conditions of the customer, including those on purchase orders, do not apply.

24.7 Notices are validly given by email to the address associated with the Account and to info@vysora.eu, or in the Account interface.

24.8 Clauses which by their nature are intended to survive termination, including clauses 8.1, 9, 17, 18, 19, 20, 21, 25 and the corresponding Schedule provisions, survive termination.

25. Governing law and jurisdiction

25.1 These Terms and any non-contractual obligations arising from them are governed by Belgian law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

25.2 For disputes with Business Customers, the courts of the judicial district of East Flanders, Ghent division, have exclusive jurisdiction.

25.3 Where the customer is a consumer, clause B8 applies and the consumer keeps the benefit of the mandatory rules and the courts of its country of residence.

Part B — Consumer Provisions

This Part applies only where the customer is a consumer, meaning a natural person acting for purposes outside their trade, business, craft or profession. Where it conflicts with Part A or with a Schedule, this Part prevails.

B1. Statutory rights

B1.1 Nothing in these Terms affects the mandatory rights that consumers have under Belgian law, in particular Book VI of the Belgian Code of Economic Law, and under EU consumer law. Where a provision of these Terms would deprive a consumer of such a right, that provision does not apply to the consumer.

B2. Pre-contractual information and confirmation

B2.1 The essential characteristics, price, duration and cancellation conditions of each Plan are shown before the order is placed. Placing an order triggers an obligation to pay.

B2.2 After the order, we send a confirmation on a durable medium by email, including these Terms and information about the right of withdrawal.

B3. Right of withdrawal

B3.1 The consumer has the right to withdraw from a distance contract for the Services within 14 calendar days, without giving any reason and without cost, other than as stated in clause B3.4.

B3.2 The withdrawal period runs from the day the contract is concluded. To exercise the right, the consumer informs us of the decision by an unambiguous statement, by email to info@vysora.eu or by post to the address in clause 1.1. The model withdrawal form in Annex A may be used but is not mandatory. Sending the statement before the period expires is sufficient.

B3.3 On withdrawal, we reimburse all payments received without undue delay and at the latest within 14 days of being informed, using the same means of payment used for the original transaction unless the consumer agrees otherwise.

B3.4 If the consumer asks us to begin providing the Services during the withdrawal period and then withdraws, the consumer pays an amount proportionate to what has been provided up to the moment of withdrawal, compared with the full coverage of the contract.

B3.5 Where the Services consist of the supply of digital content or a digital service that is made available immediately, the right of withdrawal is lost once performance has begun, provided that the consumer has given prior express consent to that immediate performance and has acknowledged the loss of the right of withdrawal. We ask for that consent and acknowledgement during the ordering process; if it has not been given, the right of withdrawal is unaffected.

B4. Conformity and remedies

B4.1 The Services must be in conformity with the contract, with their description and with what the consumer may reasonably expect, including as regards functionality, compatibility, continuity and security.

B4.2 In the event of a lack of conformity, the consumer may require the Services to be brought into conformity, and, where that is not carried out within a reasonable time or is impossible or disproportionate, may claim a proportionate price reduction or terminate the contract, in accordance with the applicable legal provisions. The legal guarantee applies free of charge.

B4.3 The consumer must inform us of a lack of conformity within a reasonable period after discovering it, by email to info@vysora.eu.

B5. Automatic renewal and cancellation

B5.1 Consumer subscriptions concluded for an indefinite term or renewed automatically may be cancelled by the consumer at any time, with effect at the end of the current Subscription Period, using the cancellation function in the Account or by email to info@vysora.eu.

B5.2 We inform the consumer of an upcoming automatic renewal of an annual plan by email in advance of the renewal date.

B6. Liability towards consumers

B6.1 The limitations in clause 19 do not apply to liability for a lack of conformity of the Services, to liability that cannot be excluded or limited towards consumers under mandatory law, or to liability for death, personal injury, fraud, wilful misconduct or gross negligence.

B6.2 We are liable for foreseeable damage caused by our failure to comply with these Terms. We are not liable for damage that was not foreseeable at the time the contract was concluded, or that results from the consumer’s failure to follow the verification obligations set out in Schedule 1 before ordering, manufacturing or installing anything on the basis of an Output.

B7. Complaints and out-of-court dispute resolution

B7.1 Complaints may be sent to info@vysora.eu. We aim to acknowledge a complaint within five business days and to resolve it within a reasonable period.

B7.2 If a complaint is not resolved, the consumer may contact the Belgian Consumer Mediation Service (Service de médiation pour le consommateur / Consumentenombudsdienst), North Gate II, Boulevard du Roi Albert II 8 box 1, 1000 Brussels, contact@consumerombudsman.be, www.consumerombudsman.be, or use the Belmed platform of the Belgian FPS Economy. Recourse to mediation is voluntary and does not affect the right to bring proceedings before a court.

B8. Applicable law and competent court for consumers

B8.1 Belgian law applies, without depriving the consumer of the protection of the mandatory provisions of the law of the country in which the consumer is habitually resident.

B8.2 Proceedings may be brought before the courts designated by the applicable rules of international jurisdiction. A consumer may in any event bring proceedings before the courts of the place of their domicile, and may only be sued before those courts.

Schedule 1 — Vysora Kitchen

This Schedule applies in addition to Part A whenever Vysora Kitchen is used, and prevails over Part A in the event of conflict on the subjects it covers.

S1.1 What Vysora Kitchen does

S1.1.1 Vysora Kitchen allows the user to draw a room or import an existing floor plan, proposes functional zones and a cabinet layout, allows that layout to be refined, checks the design in real time against a set of kitchen planning guidelines, and produces a 3D visualisation.

S1.1.2 Depending on the Plan, Vysora Kitchen can generate Outputs including dimensioned plans, elevations, utility position markers, cabinet and cabinet-part lists, and CAD and CNC-ready export files.

S1.2 A design aid, not professional advice

S1.2.1 Vysora Kitchen is a design and planning aid. It does not provide architectural, structural, engineering, electrical, plumbing, gas, ventilation, fire-safety, ergonomic or legal advice, and it does not replace assessment by a qualified professional, a licensed installer or a competent contractor.

S1.2.2 Every design must be reviewed and validated by a suitably qualified person before it is used for ordering, manufacturing, demolition, construction or installation.

S1.3 Site data and measurements

S1.3.1 Designs are generated from the data the user enters or imports. We do not visit, survey or verify the physical site.

S1.3.2 The user is solely responsible for the accuracy of room dimensions, ceiling heights, wall thickness, door and window positions and swings, floor level, squareness of walls, and the presence of pipes, ducts, beams, cavities and other existing conditions. Real buildings deviate from ideal geometry, and the design must be checked against as-built measurements before anything is ordered or cut.

S1.4 Planning guideline checks

S1.4.1 Vysora Kitchen checks designs against widely used kitchen planning guidelines, including guidelines published by the National Kitchen & Bath Association (NKBA), as interpreted and implemented by us. Those checks are advisory and are intended to improve ergonomics and workflow.

S1.4.2 These checks are not building regulations and do not establish legal or regulatory compliance. They do not verify compliance with national or local building codes, electrical, gas, water, waste, ventilation or fire-safety standards, appliance manufacturers’ installation requirements, accessibility rules, condominium or landlord rules, or permit requirements.

S1.4.3 Obtaining permits and ensuring regulatory compliance is the responsibility of the customer and its professionals. The absence of a warning in Vysora Kitchen does not mean that a design is compliant, safe or buildable.

S1.4.4 Guideline sets are those of their respective owners, and the NKBA is not affiliated with, and does not endorse, Vysora or SALTVISION.

S1.5 Inferred utilities

S1.5.1 Where the positions of water supply, waste, electrical circuits, gas connections or ventilation are not supplied, Vysora Kitchen may infer likely positions from the geometry of the room and typical building practice.

S1.5.2 Inferred positions are assumptions, shown for planning purposes only. They must be verified on site by a qualified professional before any design decision, order or work. We accept no liability for damage, cost or delay resulting from reliance on inferred utility positions.

S1.6 Appliances, hardware and third-party product data

S1.6.1 Appliance, hardware, worktop and accessory data may come from user input, from the customer’s own catalogue or from third-party sources. We do not warrant that this data is accurate, complete, current or that the products remain available.

S1.6.2 Clearances, service spaces, ventilation requirements and installation instructions must always be checked against the manufacturer’s current specification for the exact model used.

S1.7 CAD, CNC and manufacturing Outputs

S1.7.1 CAD files, CNC programs, part lists, cutting lists and drawings generated by Vysora Kitchen are design aids and starting points for production. They are not validated manufacturing instructions and are not certified technical documentation.

S1.7.2 Before any cutting, machining, drilling, ordering or production, the customer must independently verify, at its own responsibility, at least the following:

• all dimensions, tolerances and clearances, against as-built site measurements;
• material type, thickness, sheet size, grain direction and finishing allowances;
• kerf and tool diameter, cutter compensation, allowances, offsets and origin or datum settings;
• joinery, drilling patterns, dowel and connector positions and the hardware actually used;
• edge banding, overlay, gap and reveal allowances;
• machine, controller, post-processor, tooling, vacuum and fixture configuration;
• nesting, material yield and feed and speed settings;
• the structural adequacy of the design for the loads, spans and materials involved;
• the suitability of the design for the specific manufacturing process, machinery and supplier used.

S1.7.3 We strongly recommend performing a test cut or first-article check for any new material, panel thickness, cabinet profile, hardware set, machine or post-processor before starting a production run.

S1.7.4 We give no warranty of manufacturability, machinability, structural adequacy, load-bearing capacity, stability, durability or fitness for any particular manufacturing process, and no warranty that an Output will run correctly on any specific machine or controller.

S1.7.5 To the maximum extent permitted by law, and subject to clause 19.1 and Part B, SALTVISION is not liable for scrapped, wasted or incorrectly machined material, machine and operator time, tooling damage, rework or re-manufacture, incorrect orders, delivery delay, installation or site costs, production stoppage, loss of profit or claims by the customer’s own clients arising from the use of CAD, CNC or other manufacturing Outputs.

S1.7.6 The customer that manufactures, supplies or installs anything on the basis of an Output is the producer, supplier or installer of that item. It is solely responsible for product safety, conformity, marking and regulatory obligations, for the warranty it gives to its own customers, and for its own professional insurance.

S1.8 Rights in Kitchen Outputs

S1.8.1 The customer may use the Outputs generated from its own designs for its own kitchen projects and for the projects of its clients, including sharing plans with contractors, manufacturers and suppliers for the purpose of realising that project.

S1.8.2 The customer may not sell, license or distribute the Outputs as a standalone product, template set, catalogue or library, and may not use them to develop, train or populate a competing kitchen design, cabinet generation or CNC output tool.

S1.8.3 SALTVISION retains all rights in the underlying planning logic, rule sets, parametric cabinet templates, generation algorithms and platform assets used to produce the Outputs.

S1.9 Estimates and quotations

S1.9.1 Quantities, part counts, material usage and any indicative prices produced by Vysora Kitchen are estimates generated from the design and from data supplied by the customer. They are not a quotation, offer or price commitment by SALTVISION, and they do not take account of waste, offcuts, delivery, labour, site conditions or supplier pricing.

S1.9.2 Where the customer presents a design or estimate to its own client, it does so in its own name and on its own responsibility.

S1.10 Consumers using Vysora Kitchen

S1.10.1 Where a consumer uses Vysora Kitchen, Part B applies alongside this Schedule.

S1.10.2 A design produced by a consumer is a plan, not a professional project file. Before ordering cabinets, appliances or building work, or before any cutting or installation, the consumer should have the design checked by a qualified kitchen professional, installer or contractor, and should have measurements verified on site.

Schedule 2 — Vysora Studio, Vysora Showroom and Vysora Atelier

This Schedule applies in addition to Part A whenever Vysora Studio, Vysora Showroom or Vysora Atelier is used, and prevails over Part A in the event of conflict on the subjects it covers. In this Schedule, "Configurator Services" means these three products together.

S2.1 The Configurator Services

S2.1.1 The Configurator Services allow the customer to upload 3D models and materials, define configuration options, and publish an interactive 3D configurator that End Users can open through a link or that the customer can embed in its own website.

S2.1.2 Vysora Studio, Vysora Showroom and Vysora Atelier are separate products with different feature sets, quotas and prices, as described on vysora.eu and in the Account at the time of purchase. A subscription to one product does not include the others.

S2.1.3 Features described as coming soon, beta or early access are covered by clause 15.3.

S2.2 Uploads, conversion and optimisation

S2.2.1 Supported input formats and automatic conversion between them depend on the Plan. Uploaded assets are automatically processed for web delivery, which may include conversion, optimisation, mesh and texture compression, decimation, transcoding and the generation of preview images. This processing may cause visible differences compared to the source asset.

S2.2.2 The customer keeps ownership of its source assets and is responsible for keeping its own master copies. Assets must comply with the technical guidance we publish; we may refuse or fail to process assets that exceed technical limits.

S2.2.3 Export functions and formats vary by product and Plan and are those made available in the Account at the relevant time. We may add or change export formats in accordance with clause 15.

S2.3 Publishing and embedding

S2.3.1 Publishing makes a Configurator accessible over the internet at a URL that we provide. The customer may share that URL and, where the product allows, embed the Configurator in its own website.

S2.3.2 The customer is responsible for its own website and hosting, for the correct integration of the embed, for cookie banners, consent management and privacy notices covering the embedded Configurator, and for accessibility obligations that apply to its own site.

S2.3.3 The customer must not attempt to detach, self-host, mirror, proxy or reverse engineer the player, engine or delivery mechanism, or to serve a Configurator otherwise than through the Vysora platform.

S2.4 Quotas, views and fair use

S2.4.1 Each Plan includes limits on published Configurators, products, material textures, storage and monthly views, as displayed at the time of purchase.

S2.4.2 Views are counted per calendar month across all of the customer’s published Configurators and reset at the start of each month. Views generated by the customer’s own testing, by bots, crawlers, monitoring tools or automated scripts are counted in the same way, and the customer is responsible for traffic directed at its Configurators.

S2.4.3 Clause 6.3 applies where a quota is exceeded. Where a monthly view limit is reached, a Configurator may display a notice or become temporarily unavailable to End Users until the customer upgrades or the next monthly period begins. The customer is responsible for choosing a Plan that matches its expected traffic.

S2.5 Configuration content and accuracy

S2.5.1 A Configurator behaves as the customer configures it. The customer defines the products, options, materials, finishes, dimensions, rules and any prices shown, and is responsible for verifying that the published combinations reflect what it can actually supply.

S2.5.2 Options, materials and finishes apply at the scope defined by the product’s configuration model. The customer must review a published Configurator before making it public and after each republish, to confirm that it behaves as intended.

S2.5.3 Product information, availability, lead times and prices displayed to End Users are the customer’s statements, not ours. Unless the customer states otherwise, a configuration, quote request or summary generated in a Configurator is not a binding offer, and it is never an offer by SALTVISION.

S2.6 Branding and white-label presentation

S2.6.1 The customer’s logo, colours and company name are applied to a published Configurator at the moment of publishing. Changes to branding take effect only after the Configurator is republished.

S2.6.2 The customer warrants that it holds the rights to the trade marks, logos and brand assets it uploads, and grants us a licence to display them for the purpose of providing and publishing its Configurators.

S2.6.3 White-label presentation does not transfer any rights in the Vysora platform, player or engine, and does not entitle the customer to present the underlying technology as its own product or to sublicense it.

S2.7 End Users

S2.7.1 There is no contract between SALTVISION and End Users. The relationship with End Users, including terms of sale, prices, delivery, complaints and consumer-law obligations, is entirely the customer’s responsibility.

S2.7.2 Where a Configurator collects personal data from End Users, for example through a quote request or lead form, the customer is the controller for that data and clause 13.3 applies.

S2.7.3 Because on-screen colours, materials and lighting are simulations, the customer should inform End Users that the visualisation is indicative and that physical samples should be used for colour-critical or finish-critical decisions.

S2.8 Suspension, unpublishing and downgrades

S2.8.1 We may unpublish or disable a Configurator that breaches these Terms or applicable law, that poses a security risk, or in the cases described in clause 16.1, in a manner proportionate to the situation and, where practicable, after notice.

S2.8.2 Published Configurators depend on an active subscription. On downgrade, expiry, non-payment, cancellation or termination, Configurators that exceed the quotas of the applicable Plan, or all Configurators, may be unpublished, and shared or embedded links may stop working.

S2.8.3 The customer is responsible for informing its own clients and End Users of any resulting unavailability, and we are not liable to the customer, its clients or End Users for loss arising from unavailability caused by cancellation, downgrade or non-payment.

Schedule 3 — Vysora Enterprise

This Schedule applies to bespoke services delivered by SALTVISION under an Enterprise order or statement of work. It applies in addition to Part A and prevails over Part A on the subjects it covers. A signed Enterprise agreement, master services agreement, order or statement of work prevails over this Schedule to the extent of any conflict. Part B does not normally apply, as Enterprise services are supplied to businesses and organisations.

S3.1 Scope of Enterprise services

S3.1.1 Enterprise services may include the design and development of custom configurators and applications, preparation and optimisation of 3D and CAD assets, custom features, integrations with the customer’s systems, hosting and operation, training and support.

S3.1.2 The deliverables, scope, assumptions, milestones, timeline, acceptance criteria, fees and any service levels are set out in the applicable Order. Anything not expressly included is out of scope.

S3.2 Changes to scope

S3.2.1 Either party may request a change. A change is only binding once agreed in writing, including its effect on fees and timeline. We may decline a change that is technically unreasonable or incompatible with the platform.

S3.2.2 Additional work requested outside the agreed scope is charged at our applicable day rate unless agreed otherwise.

S3.3 Customer dependencies

S3.3.1 The customer provides, in good time and in a usable form, the 3D and CAD models, product and catalogue data, brand assets, texts, technical documentation, system access, test environments, approvals, feedback and a single decision-making contact.

S3.3.2 Delays or deficiencies in these dependencies extend the timeline accordingly and may give rise to additional charges for standby or rework. We are not liable for delays caused by the customer or its other suppliers.

S3.3.3 The customer warrants that it holds all rights necessary for the materials it supplies to us.

S3.4 Delivery and acceptance

S3.4.1 Deliverables are presented for acceptance against the acceptance criteria in the Order. The customer has 10 business days from delivery to notify material non-conformities in writing, with sufficient detail to reproduce them.

S3.4.2 We correct notified material non-conformities and resubmit the deliverable for a further acceptance cycle. Cosmetic remarks, preferences and new requirements are handled as changes under clause S3.2.

S3.4.3 A deliverable is deemed accepted if no material non-conformity is notified within the acceptance period, or as soon as the customer uses it in production or for commercial purposes.

S3.5 Fees and payment

S3.5.1 Enterprise fees are as stated in the Order, on a fixed-fee, milestone or time-and-materials basis. Unless agreed otherwise, an advance payment is due before work starts, and the balance is invoiced on the agreed milestones or on acceptance.

S3.5.2 Reasonable travel and third-party costs agreed in advance are charged in addition, at cost.

S3.5.3 Invoices are payable within 30 days. Clause 7.9 applies to late payment. We may suspend work on an Order where an undisputed invoice remains unpaid after written reminder.

S3.5.4 Where the Order includes hosting, operation or a subscription component, that component is invoiced separately and recurrently, and remains payable for as long as the custom deliverable is hosted or operated by us.

S3.6 Intellectual property

S3.6.1 SALTVISION owns and retains all intellectual property rights in and to the Vysora platform, the engines, tools, frameworks, libraries and components used to deliver the Order, and in the custom developments, configurations, scripts, code, shaders, derived assets and documentation created by us under the Order.

S3.6.2 The customer retains ownership of the materials it supplies, including its brand assets, CAD and 3D source models, product data, texts and photographs, and of its own trade marks. Nothing in this Schedule transfers those rights to us.

S3.6.3 On full payment of the fees due under the Order, we grant the customer a worldwide, non-exclusive, non-transferable and non-sublicensable licence to use, publish and publicly display the custom deliverable for its own business purposes, for as long as the related subscription, hosting or maintenance agreement remains in force.

S3.6.4 The licence does not include the right to receive, use, copy or modify the source code, to operate the deliverable independently of the Vysora platform, to transfer it to another provider, or to allow a third party to use it other than as an End User.

S3.6.5 The licence ends when the related subscription, hosting or maintenance agreement ends, at which point the deliverable may be taken offline in accordance with clauses 16.5 and 17.

S3.6.6 Exclusivity, a broader licence, an escrow arrangement or a transfer of ownership of the custom deliverable may be agreed, but only expressly, in writing and against separate consideration.

S3.6.7 Clause 9.5 applies: we may reuse generic components, techniques and know-how, provided we do not disclose the customer’s confidential information and do not reuse its proprietary assets, brand-specific designs or product data for another customer.

S3.6.8 Third-party and open-source components included in a deliverable remain subject to their own licences, which we identify on request.

S3.7 Warranty, support and maintenance

S3.7.1 We warrant that a deliverable will, for 60 days after acceptance, operate substantially in accordance with the specification in the Order in the environment for which it was built. We correct reproducible defects notified in that period free of charge.

S3.7.2 The warranty does not cover issues caused by changes made by the customer or a third party, by changes in third-party systems, browsers, devices, drivers or standards, by incorrect or altered source data, by use outside the agreed environment, or by new requirements.

S3.7.3 After the warranty period, corrective and evolutive maintenance is provided under a maintenance or subscription plan. Without such a plan, we are not obliged to maintain, update or adapt the deliverable.

S3.7.4 Service levels, response times and availability commitments apply only if a service level agreement has been signed.

S3.8 Termination of an Order

S3.8.1 Either party may terminate an Order for material breach in accordance with clause 16.3.

S3.8.2 On termination of an Order for any reason, the customer pays for all work performed and costs committed up to the effective date. Deliverables completed and paid for are made available in the state they are in at that date, without warranty as to completeness, and the licence in clause S3.6.3 arises only in respect of deliverables that have been paid for in full.

S3.8.3 Where a deliverable is hosted by us, it is taken offline at the end of the related hosting or subscription term, subject to the export period in clause 17.2 or the period agreed in the Order.

S3.9 Enterprise-specific liability

S3.9.1 Clause 19 applies to Enterprise services, with the cap in clause 19.4(b). Where the Order includes manufacturing-related outputs, clause S1.7 applies to those outputs.

S3.9.2 Any different liability regime must be agreed expressly in the signed Enterprise agreement.

Annex A — Model withdrawal form for consumers

Complete and return this form only if you wish to withdraw from the contract. It may be sent by email to info@vysora.eu or by post to the address below.

To: SALTVISION BV, Waregemsesteenweg 157a, 9770 Kruisem, Belgium — info@vysora.eu

I hereby give notice that I withdraw from my contract for the supply of the following service: ......................................................

Ordered on / received on: ......................................................

Name of consumer: ......................................................

Address of consumer: ......................................................

Signature of consumer (only if this form is notified on paper): ......................................................

Date: ......................................................

SALTVISION BV — Waregemsesteenweg 157a, 9770 Kruisem, Belgium — Enterprise and VAT number BE 0786.771.552 — info@vysora.eu — +32 56 62 51 95 — privacy: mohsen@saltvision.com